Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will issue a refund if applicable as follows. First and foremost, we must receive the undamaged and unopened product(s) back in our warehouse. Note: Customs may damage or destroy the products and in this case, no refund will be issued. You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order (as a re-stocking fee). We will also subtract any other external charges we incur during shipping, such as warehousing fees, return postage fees, etc.